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Twin Oaks Member Services

Twin Oaks Member Services is the simplest, least expensive and most effective way to collect EFT dues that decline or return. You also get new billing information and treat the member in a respectful way conducive to member retention.

Why choose Twin Oaks?

• No Charge to You — Simply make it your policy to add a service charge to the return, paid by the member. In most cases, we can collect that for you. When we do, you get your dues in full and we do all the work. (You must have language in your membership contract, and signage posted, in advance that states the service charge.)
  
  
• It’s Automated — Since all of your members’ information is contained in our billing system, the collection process starts the instant items return from the Federal Reserve. In many cases, we reach the member before they hear from their own bank, increasing the likelihood that we can collect your dues and get more billing information.
  
  
• We Take the Heat — Our friendly approach dramatically reduces complaints from members and removes pressure from your staff, allowing them to remain upbeat and positive.
  
  
• We Do the Job Right — Our customer service reps are highly trained specialists using state-of-the-art tools and serving the club industry only.
  
  
• Retention is our Goal — Our staff and our systems are designed to collect your dues, get new billing information and most importantly, keep that member in good standing.
  
  
• Bottom Line — If you’re interested in adopting an easy, respectful way to collect from members while taking the heat off of you and your employees, you should take advantage of this proven system.

• Perception — Member Services is positioned as a part of your billing company, not a collection agency (even though we are licensed).
  
  
• Professionalism — We treat members in a positive, respectful way with the goal of getting payment and new billing information and making you look good.
  
  
• Persistence — Members receive up to five letters and as many as 12 telephone calls.

To sign up, or for more information, please call our Member Services specialists toll-free at 800.847.0454.