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Susanne Nauseda
Client Relations/Sales/Training
With Twin Oaks Since 2001 |
| "Many employees like me have worked in or owned clubs for years, so we know what it takes to successfully operate a club. Our offerings are specifically designed for health clubs, and are customizable so our clients get the products and services that are right for their club. And everyone at Twin Oaks is focused on personalized and professional customer service to provide you with the best possible experience in every interaction you have with us." |
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| Training |
| Software is only as good as your ability to use it. Twin Oaks offers a variety of training options — including unlimited FREE training — to help you and your employees make the best of your system. |
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| Unlimited Free Training |
| We provide a day of on-site training at no additional charge after installation. Use this resource to get your new staff up to speed quickly ensuring that you get off on the right foot.
We run free, comprehensive training sessions every month in our Berlin, CT training center, run by experienced former club operators. You are welcome to come as often as you like.
You receive a comprehensive training manual. You and your employees have a resource in your hands to help you whenever you need it.
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| Sample Training Topics |
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| Software Basics |
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Intro to the user interface, front-desk procedures, general codes, membership file maintenance, data back-up procedures, monthly EFTs, handling returns, downloading payments and changes from collections. |
| Software Advanced |
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Marketing and usage reports, label routines, e-mail and mail merge, integrated contact management system. A quick review of the reports, billing breakdown and collections. |
| Accounting Functions |
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Charge codes, touch-screen point-of-sale functions, point-of-sale interface and accounts receivable module. |
| Booking and Scheduling |
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Setting up court schedules, trainers, classes, adding/changing defaults and how to utilize the program for maximum efficiency. |
| Digital/Paperless Contracts |
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Templates for membership agreements, renewal forms, and liability waivers, how to utilize the program in conjunction with data entry and electronic signature capture. |
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| In-Club Training |
| We provide a day of on-site training at no charge after installation (travel expenses may apply). Additional on-site training can be scheduled if needed. Ask your sales rep for pricing information. |
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