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Susanne Nauseda
Client Relations/Sales/Training
With Twin Oaks Since 2001 |
| "Many employees like me have worked in or owned clubs for years, so we know what it takes to successfully operate a club. Our offerings are specifically designed for health clubs, and are customizable so our clients get the products and services that are right for their club. And everyone at Twin Oaks is focused on personalized and professional customer service to provide you with the best possible experience in every interaction you have with us." |
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| Club Marketing |
| Software is only as good as your ability to use it. Twin Oaks offers a variety of training options — including unlimited FREE training — to help you and your employees make the best of your system. |
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| Twin Oaks Makes Marketing to Your Club Members Easy |
| Twin Oaks can provide your club with turn-key marketing materials to make marketing to members as easy as placing a phone call. Check out the available options below, decide on which you would like to send to your members, give us a call and we’ll do the rest. It’s that easy! Member marketing pieces include: printed piece with customized wording and offer, envelope (not for birthday/anniversary card) and postage. |
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| Benefits |
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Complete turnkey solution – Twin Oaks takes care of the details. |
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Promotes your club to members and prospects. |
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Generates more sales. |
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Perceived by members and prospects as a great gesture, creates an additional sales person for you. |
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Ability to track referrals right in the software and you can easily give free months or discounted rates to members and track the reason. |
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Ability to change your offer when necessary. |
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| Birthdays and Club Anniversaries |
| Let your members know that you are thinking about them! Our birthday or club anniversary cards are the perfect way to thank members for their continued membership. |
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| How It Works |
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Member file is uploaded to Twin Oaks automatically. |
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A professionally printed piece with a birthday or anniversary message, plus your offer for a free smoothie, energy bar, personal training session, etc. is sent to members either on their birthday or their club anniversary. |
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Member redeems the free offer at the club. |
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Use the program on an ongoing basis. |
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| Bring-A-Buddy |
| Bring a Buddy is a referral program whereby each new member receives four free passes to issue to their friends. For a modest cost, your club can generate high-quality prospects leading to more members and revenue — buddy referrals are known to be the best source of leads available. |
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| How It Works |
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A new member file is uploaded to Twin Oaks automatically. |
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A professionally printed piece with four free passes is mailed out by Twin Oaks monthly to all new members. |
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When members receive the piece, they in turn give the four passes to their friends/prospects. |
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Prospect redeems the pass at your club and club activates the bar-coded card. |
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Club can control the number of visits or length of trial time allowed. |
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Sponsoring member could receive special rewards or gifts. |
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Use the program on an ongoing basis or as a major campaign. |
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| Renewal Letters |
| Don’t let your members expire! Have Twin Oaks send renewal letters to them prior to their end date. It’s a professional way to stay on top of memberships and keep your dues line going strong. |
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| How It Works |
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Member files are uploaded to Twin Oaks automatically each month. |
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A professionally printed letter with expiration and renewal information is generated. Letter includes a form for members to sign and turn in to the front desk making renewals as easy as possible. |
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Use the program on an ongoing basis. |
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