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About Us

Built for Club Owners by Club Owners and Operators.

At Twin Oaks, we developed our software and services from a unique perspective — yours.

As former club owners and operators, we’ve lived through the rewards and challenges of running a facility and the sheer tedium of processing billings. And of course, we've experienced the fine line you walk trying to collect on declined EFTs while keeping those same members, well… members.

Why choose Twin Oaks?

In 1991 we built our company based on the promise of providing club owners and operators three simple things: 1) reliable service, 2) reliable products, and 3) most importantly, a reliable dues line. It’s a commitment that still guides our company today. Perhaps that’s why we boast an industry-leading 98% customer retention rate. We take pride in our:

• People — Many of the members of the Twin Oaks management team have years of hands-on club operations experience, and our field staff are in clubs, working with clients, every day of the week.
  
  
• Product — Our software is simple yet sophisticated. It includes all the basics, plus a lot of features other softwares simply don’t have, such as integrated contact management, and integrated Internet-accessible on-line services.
  
  
• Pricing — We charge one flat monthly fee, so you know exactly what your cost is. The fee is based on the number of EFT transactions you have, so you know in advance what it will be. This approach incentivizes us to help you maintain a consistent and ever-growing dues line, which, after all, is the key to your success in the club business.
  
  
• Value — We strive to be the total lowest cost provider with the best products and services. In almost all cases, our clients saved money by switching to Twin Oaks and found their administrative tasks to be much easier and a lot less time consuming.
  
  
• Security — Twin Oaks Software is one of only a few of providers in this industry that is certified by the credit card industry as CISP compliant and has structured all data storage and processing functions to safeguard member account information.

Discover the Twin Oaks Difference.

Over 50% of our new customers were referred from existing customers, and our customers hardly ever switch to other companies. Find out how we can do the same for you. Call our sales team toll-free at 866.278.6750 or send us an email at info@tosd.com to get a product presentation or more information.